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Dell™ Product Support

Custom Solutions for Dell by Ergotron

Dell and Ergotron have teamed together for true innovation in computer workspace systems. Check below for technical support resources related to your solution.

Dell Mobile Computing Station 2.0

Dell SKU: 330-9367
Part Number: K001002

Securely transport, deploy, store and charge twenty-four, 10" Latitude™ 2120, 2110 or 2100 Netbook PCs. Note: This product is available for purchase exclusively through Dell.

Cart Instructions

Quick Reference Guide (PDF 4.6 MB)
Handle Attachment Imperative (PDF 562 KB)
Unpack Instructions (PDF 4.1 MB)
Maintenance Schedule (PDF 62 KB)
Online Service Manual

Sales Information
WAP & Switch
Service Kits
Troubleshooting

Product Sheet
(PDF 288 KB)

Specifications and Benefits

Learn More Web Page
Product Sheet (PDF 288 KB)

Purchasing

Cart Sales (@dell.com)
Replacement Part Sales

Warranty

Three (3) years mechanical components; one (1) year electrical components; two (2) years Ethernet switch. Cisco WAP follows warranty defined by Cisco.

WAP by Cisco

Cisco Wireless-N Access Point (WAP)

Quick Start Guide (PDF 1.2 MB)
User Guide (PDF 7.0 MB)
Installation Service Manual (PDF 1.1 MB)
Product Web Page (@cisco.com)
Download Software (@cisco.com)
Service Request (@cisco.com, or call 866-606-1866)

Dell PowerConnect™ 3524 Switch

User’s Guide (PDF 20.7 MB)
Command Line Interface (CLI) Guide (PDF 16.6 MB)
Spec Sheet (PDF 293 KB)
Product Web Page (@dell.com)
Drivers & Downloads (@dell.com)
Service Request (contact Ergotron)

Ergotron offers several replacement parts to ensure your Dell Mobile Computing Station remains in peak operating condition. Contact Ergotron for more information about each kit.

Call Ergotron at 800-888-8458 for warranty part replacement or to purchase any of these kits.

Kit	Part #	Comments
Controller Box	K001005	Requires installation by certified technician
Inlet Power Box	K001027	Requires installation by certified technician
Fan	K001007	Requires installation by certified technician
Power/Temp LED	K000947	Requires installation by certified technician
Caster, fixed	K001009	Requires installation by certified technician
Caster, swivel	K001010	Requires installation by certified technician
DC Power Dongle	K000952	Requires installation by certified technician
DC Power Dongle, 24 pack	K001231	Requires installation by certified technician
RJ45 Dongle	K001012	Requires installation by certified technician
Docking Station	K001013	Requires installation by certified technician
Dock Partitions tech sheet	K001014	Can be installed by customer. Includes 1 left partion, 3 center partitions, 1 right partition
Ethernet Cable tech sheet	K000951	Can be installed by customer
Ethernet Switch tech sheet	K001029	Can be installed by customer
Door Lock tech sheet	K001016	Can be installed by customer. Also includes set of 2 keys
Door Keys	K001017	Set of 2 keys
Caster Keys	K001090	Set of 2 keys
Handle tech sheet	K000956	Can be installed by customer. Also includes handle tool
Handle Tool	K000962	Tool for handle installation
Upper Netbook Guide tech sheet	K001020	Can be installed by customer
AC Adapter tech sheet	K001021	Can be installed by customer. Includes 2 power cords
Cord Bay tech sheet	K001022	Can be installed by customer
9 mm Strain Relief tech sheet	K001065	Can be installed by customer. For North America only
WAP tech sheet	K001028	Can be installed by customer
WAP Cage tech sheet	K001071	Can be installed by customer
Power Cord tech sheet	K001006	Can be installed by customer. Plug = North America, NEMA 5-15
Anti-Static Mat	K000963	Can be installed by customer
Upper Door tech sheet	K001072	Can be installed by customer

Netbook Operation & Updates

Issues related to the Latitute™ 2120, 2110 or 2100 Netbook PC itself should be directed to Dell Support.

Power Issues

Problem	Possible Cause	Solution
Netbook(s) not charging	Unplugged power cord Improper docking of netbook(s) Netbook dock(s) contain debris Tripped electrical circuit	Ensure power cord is fully connected to outlet Inspect and clear debris from netbook dock(s) Verify netbook is docked properly: green tab at dock’s edge should be visible Check facility circuit breakers If another electrical device shares the circuit, unplug that device
Power/Fault Status Indicator is flashing amber	Overheating	Ensure areas around fans/vents are clear Reduce room temperature below 86° F (30° C) Keep power cord plugged-in so fans continue to operate

Connectivity Issues

Problem	Possible Cause	Solution
Cannot access Ethernet switch to change settings	Lost username and/or password for Ethernet switch	Contact Ergotron for reset options; please have serial number available
Cannot wake up netbooks	Ethernet switch power cord unplugged Netbook Ethernet cables are unplugged	Ensure Ethernet power cord is connected to controller box outlet Ensure netbook Ethernet cables are connected to Ethernet switch

Mechanical Issues

Problem	Possible Cause	Solution
Cart cannot be moved	Caster(s) are locked	Each caster has a keyed-lock feature in addition to a foot brake Using supplied caster key, ensure each caster keyed-lock indicator is pointing to the “unlocked” icon Ensure each caster foot brake is in the raised position

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